Organizer Agreement

Preamble

By creating an organization on the Platform, publishing an event, or selling a ticket through it, the Organizer acknowledges having read, understood, and agreed to be bound by this Agreement. This Agreement complements the Terms of Service and Privacy Policy published on the Platform, and supersedes and extends the previous "Organizer Payout Agreement"; where they conflict on the Organizer–Platform relationship, this Agreement prevails.

Article 1: Definitions

In this Agreement, the following terms have the meanings set out below unless the context requires otherwise:

Platform: the Xeventra online platform (website, dashboards, and associated services) operated by Thaki Tech, the trademark of Jewar Tayba AI Co.

Organizer: any natural or legal person who has created an organization on the Platform to publish events and sell their tickets, including team members added to the account.

Event: any occasion, program, course, workshop, or activity the Organizer publishes on the Platform, whether paid or free.

Ticket: the right of entry to or participation in an event, issued through the Platform with a unique single-use QR code.

Buyer: whoever purchases a ticket or registers for an event through the Platform. Attendee: whoever attends the event with the ticket, whether the buyer or another person.

Pricing page: the page published on the Platform (xeventra.com/pricing) showing the fees in force.

Platform fee: the percentage the Platform deducts from gross ticket sales (before VAT) as published on the pricing page.

Service fee: the fixed amount charged to the buyer per paid ticket at checkout, as published on the pricing page.

Payout: the net amount due to the Organizer for ticket sales after deducting the platform fee and any adjustments under this Agreement.

Attendee data: personal data of buyers and attendees collected through the Platform (such as name, email, phone, and answers to registration questions).

PDPL: the Saudi Personal Data Protection Law and its implementing regulations.

Article 2: Scope of Service

2-1. The Platform provides the Organizer a self-serve technical service for selling event tickets, comprising: event page creation, payment collection through a SAMA-licensed Saudi payment provider, issuance and delivery of QR tickets to buyers, tax-invoice issuance, an electronic entry scanner, a sales and attendance dashboard, and payout of proceeds.

2-2. The Platform is a technology service provider only. It is not the event's organizer, a partner in it, or the Organizer's agent in staging it. The contract concerning attendance and delivery of the event's content is formed directly between the Organizer and the buyer.

2-3. This Agreement creates no partnership, joint venture, employment, or commercial-agency relationship between the parties; each party is independent, and the Organizer may not hold itself out as representing or speaking for the Platform.

Article 3: Account and Verification

3-1. The Organizer must be either a natural person of full legal capacity aged eighteen or over, or an establishment validly existing in the Kingdom of Saudi Arabia, with the account creator duly authorized to represent it.

3-2. The Organizer must provide accurate, complete, and up-to-date information at registration and throughout its use of the Platform, and is responsible for the confidentiality of its login credentials and for all activity under its account. It must notify the Platform immediately upon suspecting any unauthorized use.

3-3. Verification: the Platform verifies the Organizer's identity before releasing any payout, as follows:

Business accounts: the legal representative's ID, the commercial registration (or its equivalent, such as a freelance certificate), the national address, and a bank IBAN certificate in the establishment's name.

Personal accounts: national ID (or iqama) and a bank IBAN certificate in the account holder's name.

3-4. The Organizer may create and publish events before verification is complete; during this period a "pending verification" label appears on its public pages until verification is approved. No payouts are released before verification is complete.

3-5. The Platform may request additional documents or re-verify at any time where regulatory requirements or risk indicators so require, and may suspend publishing or payouts until they are satisfied.

Article 4: Organizer Obligations and Prohibited Events

4-1. The Organizer bears sole and full responsibility for its events, including without limitation: accuracy of published event information (description, schedule, venue, prices, and attendance conditions); actually delivering the event as described, its quality, and the safety of its venue and attendees; obtaining all licenses and permits required for the event from the competent authorities (such as the General Entertainment Authority, the municipality, or others depending on the activity) before publishing it; and compliance with all laws and regulations in force in the Kingdom, including the Anti-Cyber Crime Law and the E-Commerce Law.

4-2. The Organizer must deal with buyers honestly and in good faith, and respond to their event-related inquiries and complaints within a reasonable time.

4-3. It is prohibited to publish or sell tickets for any of the following: an event that violates Saudi law or public morals; an event requiring a license that has not been obtained; a fictitious or misleading event, or one the Organizer does not intend to hold; resale of tickets issued by another party; gambling activities in any form; content infringing third-party intellectual-property rights; or any use of the Platform to collect money or data for an unlawful purpose.

4-4. The Platform may — without prejudice to its other rights — remove or decline to publish any violating event, notifying the Organizer of the reason.

Article 5: Fees and Payment Collection

5-1. Merchant-of-record model: the Platform collects the full purchase amount from the buyer as merchant of record, through a SAMA-licensed Saudi payment provider, and issues the buyer's tax invoice per Article 8. The Organizer does not receive buyers' payments directly for Platform sales.

5-2. Platform fee: the Platform deducts from the Organizer's gross ticket sales (before VAT) the platform fee at the rate published on the pricing page at the time of sale. The published rate as of this Agreement's last update is 6.4%, of which approximately 5 percentage points are payment-processing and accounting costs passed through at cost, and 1.4 points are the Platform's share. The rate is subject to change per Article 15.

5-3. Buyer service fee: the buyer pays a fixed service fee per paid ticket, at the amount published on the pricing page at the time of purchase (SAR 2.99 per ticket as of this Agreement's last update). This fee is added to the ticket price at checkout, is Platform revenue, and is not part of the Organizer's payout.

5-4. Free events are entirely free: no platform fee and no service fee on free tickets.

5-5. The platform fee, the service fee, and their VAT are non-refundable in all cases — whether an order is refunded at the buyer's request, the event is cancelled, or a bank dispute arises — because they are consideration for services already performed (payment processing, ticket and invoice issuance).

5-6. Founding-organizer offer: for the first one hundred organizers to join the Platform, the Platform waives its share of the platform fee on the Organizer's first three paid events, so the Organizer bears only the payment-processing cost (approximately 5%). The offer applies automatically to eligible accounts as described on the pricing page and does not affect the remaining terms of this Agreement.

5-7. The Organizer sets its own ticket prices; the buyer sees the full amount including fees and VAT transparently before completing payment.

Article 6: Payouts

6-1. Payouts are made by bank transfer to the verified Saudi IBAN registered on the Organizer's account, exclusively in Saudi riyals. The Organizer is responsible for the IBAN's accuracy and upkeep; the Platform is not liable for a transfer executed to an IBAN the Organizer supplied in error.

6-2. Payout schedule: within the twice-monthly payout runs on the 2nd and 17th of each Gregorian month, or within a maximum of ten business days after the event ends — whichever the Platform applies to the event, as shown in the dashboard.

6-3. Holds: the Platform may apply a precautionary hold for new organizers, or retain a portion of payouts to cover potential refunds and bank disputes, provided any hold and its reason are shown in the dashboard and released once its cause lapses.

6-4. Adjustments: amounts owed to the Platform under this Agreement — including refund costs on event cancellation (Article 7) and confirmed bank-dispute losses (Article 7) — are deducted from payouts, or recorded against the Organizer's balance and offset against future payouts. If the debit balance exceeds outstanding payouts, the Organizer settles the difference within thirty days of demand.

6-5. Every payout is recorded with its amount, date, and bank reference in the dashboard, which shows gross sales, net payouts, and open holds separately and clearly.

Article 7: Refunds, Cancellations, and Chargebacks

7-1. Buyer-requested refunds: the buyer may request a refund of an order within seven days of purchase and no later than forty-eight hours before the event starts — whichever comes first. Approved refunds return 90% of the ticket price and its VAT to the original payment method, and all tickets in the order are voided. The service fee and its VAT are non-refundable (Article 5-5); the retained portion covers non-recoverable payment-processing costs. Refunded orders are excluded from the Organizer's payout.

7-2. Organizer cancellation: if the Organizer cancels its event or fails to hold it as described, all buyers are refunded the full ticket price and its VAT (100%) regardless of the window in the previous paragraph; the service fee and its VAT remain non-refundable. Because the payment-processing cost of those sales (approximately 5% of their gross) is not recoverable from the payment provider, this cost is charged to the Organizer, recorded on its payout ledger, and offset against its outstanding or future payouts per Article 6-4.

7-3. The Organizer must notify the Platform and buyers immediately upon cancelling an event or making a material change to its date or venue; the Platform provides the notification and bulk-refund tooling.

7-4. Chargebacks: when a buyer disputes a payment with their bank, the Platform defends the transaction and submits evidence to the payment provider — including the gate scan log, the tax invoice, and ticket-delivery records. If the dispute is lost and its cause is established to lie with the Organizer — such as an event not held, a misleading description, or confirmed fraud on its part — the Platform may charge the loss and any associated dispute fees to the Organizer, settled per Article 6-4. Disputes whose cause is not attributable to the Organizer are not charged to it.

Article 8: Taxes and E-Invoicing

8-1. As merchant of record, the Platform issues the buyer a single simplified tax invoice compliant with ZATCA requirements (Phase 2 e-invoicing) for the full order amount, computes VAT at the statutory rate (currently 15%), and remits it to the authority.

8-2. The Organizer is not required to be VAT-registered to sell through the Platform; the buyer's tax invoice is issued by the Platform, not by the Organizer.

8-3. The Organizer's net payout is a settlement of ticket proceeds and is not, of itself, a VAT-taxable sale by the Organizer to the Platform, unless otherwise agreed in writing. If the Organizer is VAT-registered, it is responsible for assessing the tax implications of its own affairs.

8-4. The Organizer remains responsible for its own Zakat, income-tax, or other statutory obligations on its earnings.

8-5. The Platform retains invoices and financial records for the periods prescribed by Saudi tax regulations.

Article 9: Intellectual Property and Organizer Content License

9-1. The Platform, its software, design, and trademarks (including Xeventra and Thaki Tech) remain the exclusive property of the first party; this Agreement grants the Organizer no right in them beyond using the service under its terms.

9-2. The Organizer retains ownership of its content — its logo, images, texts, and event descriptions — and hereby grants the Platform a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and technically adapt (e.g., resize) that content to the extent needed to operate the service: displaying it on event pages, in tickets and emails, and in search results and link previews on other platforms. This license ends with the Agreement, save for archival copies and statutory records.

9-3. Separate marketing consent: the Platform will not use the Organizer's name or logo in its marketing materials (such as customer lists or case studies) without its prior consent.

9-4. The Organizer warrants that it owns, or is licensed to use, all content it uploads, and bears sole responsibility for any infringement of third-party rights in it.

Article 10: Data Protection (PDPL) and Attendee Data

10-1. Both parties comply with the Saudi Personal Data Protection Law and its regulations as applicable to each.

10-2. The Platform collects and processes attendee data to operate the service (issuing tickets and invoices, gate verification, fraud prevention) per its published Privacy Policy.

10-3. The Platform makes available to the Organizer the data of its events' attendees (attendance lists and their answers to registration questions). The Organizer may use this data only for the purposes of the event itself — such as communicating about its schedule, arrangements, and entry. Without separate explicit consent from the data subject, the Organizer must not: use it for marketing beyond that event, sell it or share it with third parties, or add it to general mailing lists.

10-4. The Organizer must protect any data it exports (such as Excel files) from unauthorized access, delete it when no longer needed, and notify the Platform immediately of any breach affecting data collected through it.

10-5. The Organizer is responsible, as an independent controller, for any processing of attendee data it performs outside the Platform.

Article 11: Platform Availability and Support

11-1. The Platform uses reasonable care to make its services available around the clock; the service is provided "as is" and "as available", without express or implied warranty of uninterrupted or error-free operation.

11-2. Scheduled maintenance may occur; the Platform endeavours to schedule it outside peak times and to give organizers advance notice of maintenance affecting sales or entry.

11-3. Technical support for organizers is provided through the support channels published on the Platform (email and WhatsApp), with response priority for faults affecting a live or imminent event.

Article 12: Limitation of Liability

12-1. To the extent permitted by Saudi law, the Platform is not liable for indirect or consequential damages, including lost profit, lost opportunity, and reputational harm.

12-2. The Platform's total aggregate liability to the Organizer for all claims arising from this Agreement or use of the service shall not exceed the total fees the Organizer paid to the Platform (platform fees deducted from its sales) during the three months preceding the event giving rise to the claim.

12-3. This cap does not apply to what cannot lawfully be limited, such as liability for fraud or gross negligence, nor to the Platform's obligation to pay out the Organizer's actually-collected proceeds under Article 6.

12-4. The Platform is not responsible for the conduct of buyers or attendees, nor for the event itself, its content, or its safety, which are the Organizer's sole responsibility under Article 4.

Article 13: Indemnification

The Organizer shall indemnify the Platform (and Jewar Tayba AI Co. and its personnel) against losses, claims, penalties, or costs (including reasonable legal fees) arising from: (a) its breach of this Agreement; (b) its event, its content, its non-performance, or harm suffered by its attendees; (c) its violation of applicable laws or infringement of third-party rights; or (d) its misuse of attendee data. The Platform will notify the Organizer of any such claim and allow it to participate in the defence.

Article 14: Suspension and Termination

14-1. Suspension: the Platform may suspend the Organizer's account, the publication of its events, or its payouts — in whole or in part — upon: a material breach of this Agreement; reasonable suspicion of fraud or abuse; a request from a competent authority; or failure of verification. The Platform notifies the Organizer of the suspension, its reason, and what is required to lift it, unless prohibited by law.

14-2. Termination by the Organizer: the Organizer may close its account at any time by notifying the Platform, once its published events have concluded or been cancelled and their obligations settled per Article 7.

14-3. Termination by the Platform: the Platform may terminate this Agreement on thirty days' notice, or immediately upon a material breach not remedied within the notice period, or where required by law.

14-4. Effect of termination: outstanding payouts are settled per Articles 6 and 7 after deducting obligations; live events with active sales are handled per Article 7-2 unless another arrangement protecting buyers' rights is agreed. Provisions on adjustments, indemnification, limitation of liability, attendee data, and governing law survive termination.

Article 15: Amendments and Notices

15-1. The Platform may amend this Agreement or the fees published on the pricing page. It will notify the Organizer of material amendments — including any fee increase — at least fifteen days before they take effect, via the registered email and a dashboard notice.

15-2. Fee changes are not retroactive: each sale's fees are computed at the rates and amounts published at the time of that sale.

15-3. The Organizer's continued use of the Platform after an amendment takes effect constitutes acceptance. If the Organizer does not accept a material amendment, it may terminate under Article 14-2 before it takes effect, without any termination charge.

15-4. Formal notices are addressed to the Organizer at its registered email, and to the Platform via its published official support channel, and are deemed effective one business day after dispatch.

Article 16: Governing Law and Disputes

16-1. This Agreement is governed by and construed under the laws in force in the Kingdom of Saudi Arabia.

16-2. The parties shall first seek to resolve any dispute amicably within thirty days of written notice of it; failing that, the competent judicial authority in the Kingdom of Saudi Arabia has jurisdiction.

Article 17: General Provisions

17-1. Language: this Agreement is drawn up in Arabic and English; in case of any discrepancy, the Arabic text prevails.

17-2. Severability: if a competent authority holds any clause invalid, the remaining clauses stay in force, and the invalid clause is replaced by one achieving its purpose within the law.

17-3. No assignment: the Organizer may not assign its rights or obligations under this Agreement to a third party without the Platform's written consent.

17-4. Entire agreement: this Agreement, together with the Terms of Service, the Privacy Policy, and the pricing page, constitutes the entire agreement between the parties on its subject matter and supersedes prior understandings within its scope.

17-5. Force majeure: neither party is liable for delay or failure in performance due to causes beyond its reasonable control, provided this does not relieve the Organizer of its buyer-refund obligations under Article 7.

Thaki Tech — a trademark of Jewar Tayba AI Co. · CR 7027259329 · VAT 312689872700003 · Madinah, Kingdom of Saudi Arabia